Instructions for cancellation & Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Instructions for cancellation

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Luisa Teresa Bol, luisateresa, Auf dem Rothenberg 9a, 50667 Köln, Deutschland, Tel.: +49 160 91332236, E-Mail: shop@luisateresa.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you*. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

*Special Case - Opal jewelry:

We’re working with Ethiopian Opals in some of our limited collections. If the Opals come in contact with water they will absorb it like a sponge. Then they lose their fire and characteristic shimmer and/or turn orange/brown or yellow. Some Opals get completely clear and transparent. The fire and the color will come back once the stone is fully dried again. This can take minutes to weeks, depending on your stone and how much water it absorbed. You should be aware of this special characteristic. That’s not a defect or damage.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Exclusion and/or premature expiration of the right to cancel

The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized (customized pieces/jewelry).

The right to cancel does not apply to contracts for the delivery of goods for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the cancellation period.

The right to cancel ceases to be available in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons.

Earrings: Please note that earrings cannot be returned due to hygienic reasons.

Customized Products: Customized products are excluded from the right of withdrawal. 

Bath Bombs: Due to hygienic reasons bath bombs and the secret bath bomb necklaces or/and rings cannot be returned and are excluded  from the right of withdrawal. (Some bath bombs can turn in a different color since we're not using any chemical products. Please also remember that  our bath bombs are handmade and that they contain a small plastic container in the middle, so it might happen that they crack a bit during transportation. Also due to the fact that bath bomb will be exposed to different temperatures during transportation, the surface of the bath bomb can suffer a bit - since we're not using any chemicals. Our bath bombs serve as packaging for the limited bath bomb jewelry and are therefor not subject to exchange or return.)

The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union.

Exchange
Unfortunately as of right now we do not offer exchanges. If you do not like an article, or for example your ring does not fit, you are allowed (as explained above) to send back the article within 14 days. As soon as the package has arrived at our office and we checked the condition of the article, we will refund your payment. You can again order the article you wish for in our shop in your size or style of your choice.

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.

2) Please do not return the goods freight forward.

3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

Cancellation form

If you wish to cancel this contract, please complete and submit this form.

Luisa Teresa Bol

luisateresa

Auf dem Rothenberg 9a

50667 Köln

Deutschland

E-Mail: shop@luisateresa.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only if this form is notified on paper)

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Date

(*) Delete as appropriate